Business Process Outsourcing is a new course provides students with an overview of business process outsourcing (BPO). This module discusses the types and services of BPO, what it is, what types of processes and functions BPO vendors support, the current state and future outlook of the industry.

Business process outsourcing is the order of the day and is one of the most rapidly growing fields. This is a broad area and if you are seeking to develop your knowledge, here is a complete overview of outsourcing, its responsibilities and activities.

At the end of this module, students should be able to:  - explain the trends and demands from BPO services;  - define the benefits and risks of BPO;